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Commitment to Customers

“We are committed to developing long-term relationships with our customers by providing value through excellence in service and supplying the most consistent, highest quality pork products.” Core Commitments

Customer Commitment Highlights
  • Annual survey of customer satisfaction
  • Farm and plant customer tours and audits
  • Customer satisfaction guarantee
Our values and beliefs
From the very beginning the Seaboard Foods integrated system was built with the end customer in mind. Our entire system is dedicated to producing pork products that will meet our customer's needs and to provide 100 percent customer satisfaction.

Our approach
We understand our business is about relationships with our customers. We view our customers as part of our integrated system and meeting their needs is pivotal to the long-term success of Seaboard Foods and our customers.

Seaboard Foods consistently scores high on customer relationship factors in its annual customer satisfaction research. Customers were asked to rate several factors about their relationship with Seaboard Foods on a 7-point scale with 7 meaning excellent.
Relationships

Relationships only thrive when there is a high degree of trust, and our customers demonstrate their trust in Seaboard Foods by doing business with us every day. To build trust, we must develop and deliver products of high quality and value. In simple terms, we must live up to the expectations of our customers.

Attribute

Ave. Score

Is a trusted name

6.46

Does what is promised

6.35

Has personable sales representatives

6.31

Treats you like a valued customer

6.27

Provides excellent customer service

6.23

Resolves problems quickly

6.15

Listens and responds to my needs

6.04

We encourage open and honest feedback from our customers and direct contact with our sales representatives. We survey our customers at least once a year to provide feedback on everything from product quality to on-time delivery to customer service. From these surveys, we adjust our practices for continuous improvement, even when we're exceeding our customers' expectations.
With a unique integrated system, we encourage our customers to tour our farms and plants to understand how our integrated system works.  We often have domestic and international customers visit, as well as audit, our plants and farms.

Product Development and Research
We encourage our customers to be active participants in the product development process. Both international and domestic customers come to our plants and contribute to the product development process. This allows Seaboard Foods to develop products that will truly meet their specific needs.

Ongoing research on our farms and in our plants is shared and often a result of a specific customer need or request.

Meat Case

Fresh pork is sold under the PrairieFresh Premium Pork brand in the United States and the Seaboard Farms brand internationally. Processed meats are sold under the Daily's Premium Meats brand both domestically and internationally.
Satisfaction Guarantee
When our customers receive a product from Seaboard Foods, they know they are receiving the best pork products available. We guarantee our customers and their customers will be satisfied or we'll replace the product.

Customer Service and Delivery
We guarantee 100 percent order fill commitment for program customers, as well as a promise of on-time delivery, access to top management and professional sales representatives committed to building their business.